Help Center

The guarantee applicable to products sold by One-Elec is the supplier's guarantee. It runs for 18 months.
Read More

All the products indicated as being in stock are actually available and stored in our warehouses. So you don't need to call us to check this information
Read More

One-Elec only sells products from major brands: Schneider Electric, Legrand, ABB, Theben, Hager.
Read More

All our products are verified and compliant. We work exclusively with official authorised resellers such as European Schneider Electric, Legrand, ABB, Theben, Hager... This, to guarantee the origin of the brand network.
Read More

Electrical products installed in France must comply with current standards (CE, C15-100, IEC, EN, etc.). 100% of the products sold on One-Elec meet these requirements.
Manufacturers can choose to label part of their range (NF). This logo is also...
Read More

The dimensions are usually provided on the product page under the "Technical specifications" tab. If they are not listed, please contact

Read More

The country of origin can be provided upon request. Please send us a quote request via the form at https://www.one-elec.com/en/contact/ or by email at [email protected] to obtain this information.

Read More

The Ecovadis certification is an international label that assesses companies' performance in terms of social and environmental responsibility. It is particularly used in the industrial

Read More

If you wish to obtain the installation diagram for your product, the installation manual is available directly on the manufacturer's website. For any other questions, feel free to contact our technica

Read More

Creating a One-Elec account makes it faster and easier for you to place orders. Register your billing details and one or more delivery addresses to save time when purchasing circuit breakers or other electrical equipment in the future. Once you have ...
Read More

To log in and access your customer account, simply click on the user symbol in the top right-hand corner. Then enter the e-mail address and password you chose when you created your account. Click on the connect button.
Read More

To reset your password, go to the Login page and follow these steps: Click on "Forgot password” Enter the email address of your account, which you gave us when you created it and validate so that a reset email is sent to you. A message will...
Read More

If you no longer wish to receive our newsletter, please send us your request by e-mail using the contact form. Alternatively, you can go to the 'Newsletter subscription' section of your customer account and untick the 'Subscribe' box.
Read More

To delete your customer account, we invite you to contact us directly by phone, or to issue your request for deletion by e-mail using the contact form.
Read More

To open a professional account, simply fill out the account creation form on the "My Account" page available on our website, or you can contact our customer service for any specific request. By email

Read More

Send us your request for a quote by using "the contact form" in the top right-hand corner of our website. 
Read More

The One-Elec team does its utmost to process requests for quotes as quickly as possible, and to provide you with an answer within 24/48 hours maximum.
Read More

No, you don't need to create an account.
Read More

Quotes cannot be requested directly through the website, but you can send us your request by email or phone.
Read More

Yes, availability will be indicated for each item.
Read More

Yes, you can see this information directly in the quote, which includes both delivery costs and VAT.
Read More

Yes, it can be modified as long as the order hasn't been prepared or paid for yet. Please note that your quote will be sent to you within 24 to 48 hours.
Read More

You will receive your quote by email in PDF format.
Read More

There is no minimum purchase requirement for orders within the UK or internationally.
Read More

You will receive your quote within 24 to 48 hours.
Read More

Yes, as long as your order has not been prepared or dispatched, you will be able to change or cancel it. Depending on the client, the context may be different.
Read More

Available products are shipped within 6 to 24 hours (Monday to Friday). We will keep you informed as soon as your order is validated. The One-Elec team will do its utmost to process your order as quickly as possible.
Read More

Place your order on One-Elec.com in a few clicks. First, add all the products you want to your shopping cart. To do this, use the search bar, or browse directly through the different categories. Once you have added the desired items to your shopping...
Read More

After placing your order, we will ship the goods that are in stock and available straight away. Unavailable products will be delivered to you as soon as they are made available in our warehouse, in one or more dispatches, at our expense.
Read More

If this happens, we advise you to check your SPAMS. It is possible that the confirmation email has been identified as spam by your email service.
To avoid this problem, you can add our e-mail to your web mail directory so that we are recognised...
Read More

If your order has not been dispatched, we may cancel it and refund your money. We do not offer credit notes.
Read More

Enter your promotional code in the designated field at checkout, after confirming your cart and entering the delivery address.

Read More

For any first order on our website, you can receive a 5% discount starting from €250 of purchase. To benefit from this discount, you must first create an account. To do so, go to the "My Account" page

Read More

To save an order, add your products to your cart. If you're not sure about your selection, you can add the products to your favorites list by clicking on the heart icon at the top left. This will make

Read More

If you wish to benefit from a commercial discount, you must go through the sales department. Please send your request using the contact form or by emailing us at

Read More

This type of error is usually caused by an issue with the address registered in your account. To resolve it, please follow these steps:Log in to your account. Go to the "My Account"

Read More

Blocking can occur because of your browser's cookies. By making your payment in "private browsing" mode, you can unblock the situation.
You may also need to finalise the payment by logging into your banking application.
If none of these...
Read More

All invoices are sent to you by email. You can also find them in your customer account.
Read More

One-elec.com offers you several payment options to pay for your electrical equipment purchases in total security: Credit card, Visa, Mastercard: Your details are transmitted securely using the 3D Secure system, guaranteeing optimum...
Read More

Depending on the amount of your order and the payment method you have chosen, the debit will be made instantly or after a few days (3 on average). The time limit may also vary between banks.
Read More

Our one-elec.com website uses the latest 256-bit encryption technology to protect your banking and personal information. One-Elec.com also employs the latest security technology – a Digital ID and Secure Sockets Layer (SSL) protocol. With the use of ...
Read More

Fintecture is a payment solution via immediate transfer. Simple and fast, you don't need to use your credit card limit nor to share your payment details. Simply follow this procedure: Select Fintecture from the payment methods available to you Select...
Read More

To date, we do not offer a specific payment facility. However, you can choose the type of payment you prefer: immediate transfer, payment by bank card or via PayPal.
Read More

Alma is a secure payment solution that allows you to pay for your orders in instalments. Alma works on the basis of three different levels and can be used to pay for purchases from €250 to €3000.
Read More

If your payment is declined, please: Try the payment again on our website. If the issue continues, try using private browsing mode. If these steps don't work, contact our customer service team for assistance with completing your order.
Read More

Yes. You can pay by bank transfer with Fintecture.
Read More

Sometimes, payment cannot be completed if the region (or province) is missing during the delivery selection. Indeed, the “Region” field does not appear directly during the checkout process. To add thi

Read More

At One-Elec.com, delivery is free for orders of 200 euros or more (excluding VAT) in mainland France only.
We work with different carriers to meet all your needs. We offer you the possibility to choose your mode of delivery anywhere in the world: ...
Read More

Delivery times vary depending on the delivery method and carrier you have chosen. Here are the different delivery times indicated by the transport companies: Home delivery with Chronopost 24/48 hours, for all orders placed from Monday to Thursday. ...
Read More

Shipping costs are calculated according to the weight and size of your package and the location of your delivery address. The shipping costs for your order are calculated as follows: View the summary of your basket Enter your delivery address...
Read More

We are able to deliver anywhere in France and the world. Do not hesitate to contact us for any specific request related to the cost of transport and for any special request (difficult access site, etc.)
Read More

Yes, we offer express delivery to your home via Chronopost or TNT.
Read More

We cannot separate your order into several packages. Only the remainders will be sent upon receipt.
Read More

When your package leaves the One-Elec warehouse, you will receive an e-mail from us. The carrier will send you an order tracking link.
Read More

If the tracking link received by e-mail does not indicate any delivery, we advise you to contact us directly by phone on +33 (0)2 99 53 96 30 or via the contact form. We will contact the carrier or the relay point, and then we will come back to you to...
Read More

If, at the time of delivery, the carrier presents you with a damaged parcel and/or the products are damaged, please refuse the parcel which will be returned to us. Thus, One-Elec may open a dispute with the carrier in order to obtain a refund. At the...
Read More

Upon receipt of your return package, our team has a maximum of 15 days to process your request. We only take back products that are stored in our warehouse.
Read More

Despite the careful selection of our suppliers and the transport companies we use, it may happen that a product is defective. In this case, the manufacturer's warranty applies. We will exchange the product in question within 2-3 days, at no extra cost...
Read More

If the content of your order is not complete, it is possible that some products were not available: they are therefore in backorder. This information will of course be communicated to you on the product sheet on our website, in the summary of your basket...
Read More

Absolutely, we will gladly deliver your order in person.
Read More

Yes. All orders outside the European Union are sent by DAP (delivered at place) and this incoterm does not include customs charges.
Read More

Yes, you can change or cancel your order, including the delivery address, as long as it hasn't been prepared or shipped. We recommend contacting us as soon as possible to ensure we can process your request quickly.
Read More

The customs code is available upon request. Please send us a quotation request via the form

Read More

If you wish to return a product that is not suitable for you, within 14 days of receipt of the products (legal right of withdrawal), please contact us by e-mail in order to organize the return. Indeed, a return authorization duly approved by us is necessary...
Read More

Upon receipt of your return package, our team has a maximum of 15 days to process your request. We only take back products that are stored in our warehouse.
Read More

Yes, you can request a refund within 14 days of receiving your order, as long as you get prior authorization from our customer service department. However, we do not issue credit notes.
Read More

The One-Elec team is at your disposal by phone on +33 (0)2 99 53 96 30. We can also be reached by e-mail at the contact@ address on the homepage of our website, top right.
You can also use the contact form on www.one-elec.com to send us your requests...
Read More

Our One-Elec technical support is available to answer any technical questions you may have. Do not hesitate to contact us by phone (+332 30 96 07 23) or by the contact form.
Read More

We welcome you by phone from Monday to Thursday from 8:00 am to 12:30 pm and from 1:30 pm to 5:30 pm. Fridays, from 8.30 am to 12.30 pm and from 1.30 pm to 4:00 pm. The One-Elec team can also be reached by e-mail and via the contact form.
Read More