Deliveries

At One-Elec.com, delivery is free for orders of 200 euros or more (excluding VAT) in mainland France only.
We work with different carriers to meet all your needs. We offer you the possibility to choose your mode of delivery anywhere in the world: ...
Read More

Delivery times vary depending on the delivery method and carrier you choose. The following are the different deadlines indicated by the transport companies: Standard delivery (24/48H) to your home, your company or directly to the construction site...
Read More

Shipping costs are calculated according to the weight and size of your package and the location of your delivery address. The shipping costs for your order are calculated as follows: View the summary of your basket Enter your delivery address...
Read More

We are able to deliver anywhere in France and the world. Do not hesitate to contact us for any specific request related to the cost of transport and for any special request (difficult access site, etc.)
Read More

Yes, we offer express delivery to your home via Chronopost or TNT.
Read More

We cannot separate your order into several packages. Only the remainders will be sent upon receipt.
Read More

When your package leaves the One-Elec warehouse, you will receive an e-mail from us. The carrier will send you an order tracking link.
Read More

If the tracking link received by e-mail does not indicate any delivery, we advise you to contact us directly by phone on +33 (0)2 99 53 96 30 or via the contact form. We will contact the carrier or the relay point, and then we will come back to you to...
Read More

If, at the time of delivery, the carrier presents you with a damaged parcel and/or the products are damaged, please refuse the parcel which will be returned to us. Thus, One-Elec may open a dispute with the carrier in order to obtain a refund. At the...
Read More

Upon receipt of your return package, our team has a maximum of 15 days to process your request. We only take back products that are stored in our warehouse.
Read More

Despite the careful selection of our suppliers and the transport companies we use, it may happen that a product is defective. In this case, the manufacturer's warranty applies. We will exchange the product in question within 2-3 days, at no extra cost...
Read More

If the content of your order is not complete, it is possible that some products were not available: they are therefore in backorder. This information will of course be communicated to you on the product sheet on our website, in the summary of your basket...
Read More

Absolutely, we will gladly deliver your order in person.
Read More

Yes. All orders outside the European Union are sent by DAP (delivered at place) and this incoterm does not include customs charges.
Read More